🔧 Maintenance¶

🕐 Service hours¶

Our normal service / office hours are as follows:

Weekday	Morning	Afternoon
Monday - Friday	`08:00` - `12:00`	`13:00` - `17:00`

Our extended service / office hours are as follows:

Weekday	From	Until
Monday - Friday	`06:00`	`22:00`
Saturday	`10:00`	`18:00`
Sunday	`10:00`	`18:00`

Important

For the extended service / office hours, you need an extended SLA.

🗓 Maintenance windows¶

The majority of our maintenance is fully automated.

We’ve two planned recurring maintenance windows, which can lead to expected downtimes on our live services:

Weekday	From	Until	Purpose
Everyday	`05:30`	`05:45`	Automatic unattended upgrades
Sunday	`05:50`	`06:00`	Automatic reboots (only if required)

Hint

Monitoring alerts in our Service monitoring & Infrastructure monitoring will be deactivated during those maintenance windows.

✋🏻 Manual maintenance¶

Apart from our automated Maintenance windows, manual intervention may be necessary. Manual changes and downtimes outside of Maintenance windows will be announced in advance.